


I work with leaders that feel stuck and not able to meet customer demands or scale any further in delivery and operations. They feel like they have a lot of wasted time and energy, conflicting, changing or unclear priorities, or challenges in getting teams to work together consistently.
If you are saying things like, “Our goalposts keep moving,” “Our delivery is inconsistent and can’t keep up with demand or growth,” then we need to chat. As a leadership and process improvement consultant, I help put in place frameworks and strategies that drive efficiency, empower teams, and create sustainable growth.

I’m Tricia Warren, The Friction Fixer™. I serve as a Fractional COO & Principal Operations Consultant —on a mission to help leaders cut through complexity, align their people + processes + technology, and drive measurable momentum.
With 28+ years of multi-industry experience—from global enterprise at EY, McKesson, Bank of America, IHG, and beyond to launching my own boutique practice—I blend strategy, change management, and data-driven insights to turn operational friction into operational excellence.